登录失败

1.请确保手机已联网成功且网络稳定。

2. 检查账号/密码是否填写正确。

3. 是否忘记点击“登录”图标。

忘记密码

1.请在登录界面点击“找回密码”根据步骤重置密码。

多台手机/平板登录同一个账号

为了确保设备的安全，不支持一个账号同时在多个手机/平板上登录，建议使用分享功能。请在APP注册不同的账号，然后把设备分享给其它的账号，分享成功后共享的账号即可控制设备。

APP显示“网络不可用”

1.请检查手机设置是否已禁用“易微联”获取WiFi/4G。如果已设置禁用网络请开启。

2.如过手机切换成4G能正常使用，而WiFi环境下无法使用，说明是WiFi网络不稳定所导致。

3.针对只有易微联APP显示“网络不可用”，其他软件能正常使用，请参考以下信息：

①先把手机dns修改成 119.29.29.29
②如果不行再把路由器dns修改成 119.29.29.29
③如果还是不行请投诉网络运营商。就说为什么不能解析cn-long.coolkit.cc和api.coolkit.cc这两个域名，让他们增加对这两个域名的解析。

Failed to log in

1. Make sure you phone have connected to a normal network.Check if your network is stable.

2. Check if your account and password are entered correctly.

3. Check if you have forgotten to click “Log in”.

Forget Password

1. Please go to the login interface, click “Forget Password”. Enter your account to reset the password.

Use one account in different phones/ tablets

We don’t suggest to use the same account on different phones or tablets. For security issue, each time you can only log in your account in one device. Please register other accounts to share.

The App always prompts “Network Unavailable”

1. Please check your phone settings. Check if you have banned “EWeLink” to use WiFi/4G. If you have disabled the network for EWeLink, please enable it.

2. If you can use the App on your phone normally in 4G network, but when switch to WiF, it continuously prompts “Network Unavailable”, this problem is caused by unstable WiFi network.

3. Only EWeLink prompts “Network Unavailable”, other APP can be used normally.Please complain to the network operator. Ask them why can not parse these two domain names: cn-long.coolkit.cc and api.coolkit.cc. Let them parse the two domain names.